Callzilla’s Impactful Expansion in South Africa: A Chat with Aphelele Mtshemla
Callzilla, a leading customer service provider, has recently expanded its operations to South Africa, bringing new job opportunities and exceptional customer experiences to the region. We sat down with Aphelele Mtshemla, a talented Callzilla agent from the South African team, to discuss her experiences, the local culture, and the impact of Callzilla’s arrival in the area. […]
Contact Center Agent Culture and Morale: #ICMIchat Recap
This week’s weekly #ICMIchat twitter chat centered on how to build a high performance contact center agent culture and agent morale. It was a well attended chat, and as a [...]
Building a High-Performance Call Center Culture
We had the opportunity to host this week’s ICMI chat on Twitter, which worked out perfectly with Customer Service Week. This week’s well-attended session was on Creating High Performance Culture. [...]
Splish Splash: ISO Quality Framework Guides Our Growth
Amid our growth this spring, one of the things I’ve most enjoyed is an opportunity I had to fill in for my general manager recently. Here’s why. […]
SOCAP Florida’s New Leadership Team Member
Congratulations to our very own Client Services Manager, Corey Klein! We are pleased to announce that Corey will be joining the SOCAP Florida Chapter’s Leadership team as a Communications/Secretary Officer. [...]
