Congratulations to our very own Client Services Manager, Corey Klein! We are pleased to announce that Corey will be joining the SOCAP Florida Chapter’s Leadership team as a Communications/Secretary Officer.

SOCAP is an association comprised of customer experience thought leaders across a wide variety of industries. The goal of this organization is simple: to elevate customer care and provide engagement techniques to all levels of business.


The Florida chapter is comprised of customer experience professionals, looking to learn and educate others on the newest best practices for better serving their customers.

The team at Callzilla is always looking for ways to expand our knowledge and bring these findings to our clients. Corey Klein’s addition to the SOCAP Florida Chapter’s Leadership is a testament to our employee’s commitment to you.

About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.