Treating Your Customers Like Our Own.
A Nearshore, multilingual CX team built to feel like an extension of yours, not a vendor you have to manage.
We’re a Quality-First Customer Experience Management practice that blends cutting-edge AI with twenty-one years of CX mastery, faster, smarter, and unmistakably human. We’re a full-service contact center and BPO for US, European, and Latin American enterprises, delivering support from Nearshore teams in Bogotá, São Paulo, Lima, and Cape Town close enough in time zone and culture to work like your own team, not a call center down the hall from nowhere.
We’re built for language from the ground up.
Beyond native English and Spanish where agents share the language and culture of your customers, not a translated script. We support conversations, voicebots, chatbots, speech analytics and more CX services in 10+ languages across our Nearshore hubs, so language is never the reason a customer experience falls short.
And because compliance shouldn’t be an upsell, every agent works inside a
and GDPR-ready operation from day one.
Certifications and Memberships
What clients value with us isn’t just who we hire it’s how we hire, and how we keep them.
Every selection process is tailored to your specific needs, built on hiring expertise across multiple sectors, so you get agents who fit your business, not a generic pool. Immersion can start in as little as one week, and our agent retention runs nearly double the industry average, because a team that stays is a team that truly knows your customers.
“This is demanding work, every single day, but the mission behind it is clear: make it easier for your customers to get what they need, and easier for our people to deliver it. Get that right, and resolution speeds up, satisfaction follows, and you get real-time insight into what’s actually happening with your customers, not a report telling you what already happened last quarter. The best outcomes come from getting the mix right: technology doing what it does best, live agents doing what only people can do. That’s how we build every client relationship, and it’s what moves both your top and bottom line.”
Neal Topf, CEO.
Mission
Vision
Meet our team leadership:
Our diverse leadership team combines experience and vision to steer our company toward excellence, fostering growth and innovation at every turn.
The Values Behind Every Interaction
Not a poster on the wall, the reason clients stay with us for years, not quarters.
DARE AND DREAM: We don’t settle for “how it’s always been done.” Our teams push past the obvious, challenge the status quo, and move with the courage and speed that keeps your CX ahead of the curve — not catching up to it.
CONTINUOS IMPROVEMENT: Excellence isn’t a finish line, it’s a daily pursuit. We refine constantly, in small gains every week and bigger leaps when it counts, so your experience keeps getting better long after the contract is signed.
EXECUTION: We do what we say we’ll do, when we say we’ll do it. No excuses, no surprises, just promises kept, interaction after interaction.
TRUST: Real relationships, not transactional ones. We earn trust with your team the same way our agents earn it with your customers: through consistency, transparency, accountability, and actions that build confidence over time.
PLATINUM RULE: We treat people the way they want to be treated, not just how we’d want to be treated ourselves. That means listening, adapting, and personalizing every interaction to the person on the other end, whether it’s your customer or your team. It’s the mindset behind every experience we deliver.
Things To Know
More Facts About Callzilla
Real-Life Results
We Generate Results for Our Clients
ICMS´s Top 25.
Exciting news! Neal Topf, President of Callzilla, has been honored as one of ICMI’s Top 25 Thought Leaders of 2025! This award recognizes his outstanding contributions to the CX industry through thought leadership, knowledge sharing, and driving meaningful change. Join us in celebrating this incredible achievement! #Leadership #CX #ICMITop25
Best Solutions
Unlock a Better Customer Experience
Placing employees, clients and customers at the center of our operations.
Florida-based Callzilla is a full-service outsourced contact center and BPO serving US and European enterprises.
Clients hire us to handle their inbound customer communications, manage back office processes, and/or conduct outreach.
Callzilla surpasses
Onshore, Nearshore and Offshore providers on Customer Satisfaction (CSat) and First Call Resolution. Why? One reason is that every representative and supervisor here has incentives and support to achieve specific Customer Satisfaction and First Call Resolution scores — and wins recognition when they do. So while most other contact centers churn through agents, we are the opposite.
Those on the front lines interacting with your end customers are mature, skilled and motivated. We use a 9-step hiring process, 3-week initial immersion, client-specific training, and 1:1 coaching to ensure consistently exceptional interactions with your customers.
