
ICMS´s Top 25.
Exciting news! Neal Topf, President of Callzilla, has been honored as one of ICMI’s Top 25 Thought Leaders of 2025!
This award recognizes his outstanding contributions to the CX industry through thought leadership, knowledge sharing, and driving meaningful change. Join us in celebrating this incredible achievement!
#Leadership #CX #ICMITop25

Best Solutions
Unlock a Better
Customer Experience
Placing employees, clients and customers
at the center of our operations.
Florida-based Callzilla is a full-service outsourced contact center and BPO serving US and European enterprises.
Clients hire us to handle their inbound customer communications, manage back office processes, and/or conduct outreach.
Callzilla surpasses onshore, nearshore and offshore providers on Customer Satisfaction (CSat) and First Call Resolution.
Why?
One reason is that every representative and supervisor here has incentives and support to achieve specific Customer Satisfaction and First Call Resolution scores — and wins recognition when they do. So while most other contact centers churn through agents, we are the opposite.
Those on the front lines interacting with your end customers are mature, skilled and motivated. We use a 9-step hiring process, 3-week initial immersion, client-specific training, and 1:1 coaching to ensure consistently exceptional interactions with your customers.
Our Mission
Callzilla delivers Customer Experience Magic, focusing on resolution, satisfaction, and putting people first.
Our Vision
To create a future where technology and human experience seamlessly blend, offering innovative solutions to solve our Clients’ challenges, while being a great place to work.
Empowering Success
Our Corporate Values
Leadership Team
Our diverse leadership team combines experience and vision to steer our company toward excellence, fostering growth and innovation at every turn.
Things To Know
More Facts About Callzilla
Real-Life Results