
Best Solutions
Unlock a Better
Customer Experience
Placing employees, clients and customers
at the center of our operations.
Florida-based Callzilla is a full-service outsourced contact center and BPO serving US and European enterprises.
Clients hire us to handle their inbound customer communications, manage back office processes, and/or conduct outreach.
Callzilla surpasses onshore, nearshore and offshore providers on Customer Satisfaction (CSat) and First Call Resolution.
Why?
One reason is that every representative and supervisor here has incentives and support to achieve specific Customer Satisfaction and First Call Resolution scores — and wins recognition when they do. So while most other contact centers churn through agents, we are the opposite.
Those on the front lines interacting with your end customers are mature, skilled and motivated. We use a 9-step hiring process, 3-week initial immersion, client-specific training, and 1:1 coaching to ensure consistently exceptional interactions with your customers.
Our Mission
Callzilla is a provider of high quality, customer experience-focused contact center solutions that contribute to high levels of customer satisfaction, resolution of their problems, and favorable experiences with our team.
Our Vision
To be recognized by our industry for providing high quality customer experiences and by our clients for high levels of Client Satisfaction.
Empowering Success
Our Corporate Values

Leadership Team
Our diverse leadership team combines experience and vision to steer our company toward excellence, fostering growth and innovation at every turn.
Things To Know
More Facts About Callzilla
Real-Life Results