Before working with Callzilla, we had little reporting & call volume visibility with previous vendors which made it difficult for us spot trends and get real time update on consistent customer issues."
In partnering with Callzilla, we were able to considerably grow our market and provide the service that our customers expect and deserve. We were able to automate processes including chat capabilities which made it easier to communicate and interact with our customers."
What made Callzilla stand out from other options was their attentive project managers and the whole team’s ability to pivot in real time, which really helped with our ever-changing changing business model."
Check out our complete outsourcing guide, which takes you through everything you need to know to make the right decision based on your needs, budget, and more.
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Callzilla is very proud to announce that we have obtained a new, more advanced level of PCI Compliance. After months of hard work lead by our IT and Ops teams and a collaboration with a third party Assessor, we received certification. This additional level of PCI Compliance allows Callzilla to establish greater protection of consumer payment card and personal data. This is not just an IT initiative, but a business standard that every member of our team works to uphold. Each of our departments play a critical role in ensuring that we protect consumer data during every interaction, as the security and piece of mind of our customers and clients is of the upmost important to us.
See how Callzilla makes an impact on their client’s business with customized action plans, effective execution, and cutting edge technology.
Our client was looking to increase their revenue in 2020, and hired Callzilla not only as a vendor, but as a business partner.
A high performance skincare brand partnered with Callzilla to design a video chat service that would mimic in-person consultations in a time when brick and mortar stores were closed.
We measured the bot's performance over 4 months based on it's self-learning capabilities and some manual optimization, and compared it to the year's performance overall.
Visit the Leadership section of this site to view more team members.
Since 2005, customer experience guru Neal Topf has guided Callzilla to become one of the world's highest quality outsourced contact centers.
Bob leverages 20+ years' industry leadership to build relationships with the brands that can benefit most from our services.
Corey produces content designed to showcase Callzilla's achievements, technological advances, and daily actibities, as well as leading the company's automation initiatives.
With over 23 years of professional experience, Monica leads Callzilla's efforts in business development and creating and implementing strategies to help clients succeed in their business goals.