Customer Service is the attention given to consumers that have already purchased a product or service. This includes but is not limited to:
- Answering questions about the purchase – tracking, billing, product return, defective product
- Inquiries about product/service features
- Support for how to use or repair a product/service
- Assistance with product returns or cancelations of purchases, orders, subscriptions, memberships, donations
Our mission is swift, efficient problem-solving, minimizing customer and agent effort for a seamless resolution experience.
How Your Customers Will Benefit
LET’S WORK TOGETHER
You Can’t Argue With Numbers
73%
of consumers will switch to a competitor after multiple bad experiences.
90%
of customers would switch to a different company if it could provide better CX.
60%
of consumers have purchased from a brand solely based on the service they expect to receive.
UNLEASH YOUR FULL POTENTIAL
What Your Business Gets
From Our Services
Custom Solutions
Depending on your business’s exact needs, Callzilla will tailor a solution just for you. You can utilize Customer Service alone or combine it with other services for a unique customer care solution.
Use of New or Existing System
Whether your business has an existing CRM or sales program or you need help putting one in place, Callzilla will work with any system to ensure accurate tracking and data input.
Dedicated Callzilla Agents
You will receive hand-picked agents with industry experience that will work only for you. Resulting in effective training and learning for better customer experiences.
Retain Customers
Through the utilization of our Customer Service, you can guarantee customer satisfaction and loyalty, ultimately resulting in the retention of valued customers for the long term.