Harness the power of AI to analyze spoken and written conversations.

Speech analytics, or conversational analytics, is a powerful technology that leverages advanced algorithms and artificial intelligence to analyze spoken and written conversations, extracting valuable insights and patterns from 100% of your customer interactions.

By examining factors such as sentiment, tone, keywords, and conversation dynamics, speech analytics provides organizations with a deeper understanding of customer preferences, needs, and pain points. This valuable information can be used to improve customer service, enhance operational efficiency, monitor compliance, and make data-driven decisions, ultimately leading to better customer experiences and a more successful business.

How Your Customers Will Benefit

Better Service

Your customers will receive better products and services combined with improved customer service when you use speech analytics to understand their needs and concerns.


You Can’t Argue With Numbers


increase in productivity when you analyze the purpose of each call.


reduction in repeat calls when speech analytics is implemented.


of people are likely to make a repeat purchase from a business with excellent customer service.

Satisfied Clients


Since 2005


What Your Business Gets
From Our Services

Analyze Every Interaction

Callzilla’s Speech Analytics Platform analyzes 100% of our recorded calls and text interactions three times each per day. This tool allows for efficient and accurate call monitoring, and gives important insight on each call and the program as a whole.

We Set It Up For You

Callzilla will handle every aspect of the setup for you. We indicate to the system which “moments” we want it to capture while transcribing and analyzing interactions. Each moment is made up of key words and tones of voice that we want the system to recognize and flag in each interaction.

User-Friendly Dashboard

You can view your program’s moments in each recording, or as overall metrics our reporting dashboard. Since the technology transcribes voice to text, you’re also able to view each recording as a transcript, or download the recording to listen in normal speed.

Retain Customers

By incorporating conversational and speech analytics, you can guarantee customer satisfaction and loyalty, ultimately resulting in the retention of valued customers for the long term.

Frequently Asked Questions

Post call analytics provides insight into the process of each call and works to categorize the satisfaction of the customer at the conclusion of the call. These call center speech analytics are a great way to provide and measure quality assurance to identify issues within the calling process and improve customer service.

Transcription is the process of taking the spoken word in audio recordings and turning them into written words. This is integral in the analysis process as it is much easier to analyze and organize large data points this way.

Moments are specific pieces of information extracted from a call. Moments are created utilizing key words for a tool to recognize and flag.

Moment allows for the analysis of all customer interactions instead of just a fraction which was previously allowed. This allows for a large sample to determine customer satisfaction and improve growth plans and KPIs.

Satisfaction moments are pieces of information that our AI system pulls by detecting key words regarding customer sentiment. Companies can utilize these moments to determine what strategies are working and what strategies are not when it comes to customer interaction and satisfaction.

Custom moments allow businesses to input their own keywords and create their own “moments” to analyze audio that is specific to their business goals and needs. Offering custom moments allows companies to set their own standard and evaluate the data that is important to them.

Customer sentiment is a measurement of customer feelings, opinions and attitudes. Knowledge of customer sentiment is integral in ensuring companies are reaching the right people in the right way. These sentiments can also be used to help develop and update new and old products and services.

Customer sentiment is crucial for any business. Monitoring the way people feel about your business and adjusting accordingly is an integral part of customer relations and customer satisfaction.

Script compliance is the agent adherence to a set plan of customer interaction when receiving or instigating customer contact.

Script compliance ensures there is an equal and set customer engagement standard. Customers benefit from script compliance as they will not be surprised by what an agent has to say and should not have to wait while an agent thinks of what they should do next. Agents benefit from script compliance as, should they follow a script, they should have the answers for customers right away and the call should be able to move along efficiently.

Key Performance Indicators are utilized to track progress toward a planned result. KPIs are beneficial in determining the effectiveness of various business plans and outcomes. Our speech analytics software is a great tool for tracking KPIs as specific moments can be utilized to track customer satisfaction regarding specific company goals.

Quality Analysts (QA) review post call transcripts and recordings to input feedback and agent evaluations to improve training and call center performance. Quality Analysts will also focus on calibrating the system to ensure it is functioning and updated.

File Transfer Protocol is a standard protocol used to transfer files from a server to a client on a computer network. The model provides separate secure data connections between the server and the client.

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