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Callzilla’s Neal Topf Named Among ICMI’s Top 25 Thought Leaders of 2025

At Callzilla, we celebrate every milestone, but this achievement is truly one for the books! Neal Topf, President of Callzilla, has been recognized as one of ICMI’s Top 25 Thought Leaders of 2025, a prestigious honor that highlights his profound influence on the customer experience (CX) industry. Each year, the International Customer Management Institute (ICMI) acknowledges the trailblazers who are redefining the contact center landscape. After carefully reviewing over 200 nominations from across the globe, ICMI identifies leaders who are not only experts in their field but are also driving transformative change. The Importance of [...]

By Neal Topf|January 30, 2025|Tags: Callzilla News|

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Callzilla’s Top 10 Posts in 2016
By Neal TopfPublished On: December 31, 2016Tags: Callzilla News
HAPPY NEW YEAR! From reflections on visiting with GM’s #custserve team, to encounters with Geico, team member profiles, and responding to a New York Times article, 10 posts stand out as our most-shared. In case you missed any, here’s a [...]
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Who’s Who: Contact Center Manager Natalia Diaz
By Neal TopfPublished On: December 15, 2016Tags: Callzilla News
Natalia Diaz has been instrumental in Callzilla’s growth over the last 10 years. She started out in finance, earned more and more responsiblity, and today is in charge of all operations at the agent level. […]
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Outsourced Contact Center Callzilla Adds Clients, Awards, Talent
By Neal TopfPublished On: December 13, 2016Tags: Callzilla News
In 2016, Callzilla landed additional brand-name clients, won awards from Customer Magazine and the International Customer Management Institute, added a seasoned Executive Vice President of Sales, and rolled out publications for contact center outsourcing decision makers. […]
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Who’s Who: Quality Assurance & Training Manager Liliana Ramirez
By Neal TopfPublished On: November 14, 2016Tags: Callzilla News
Our QA & Training manager has to be strict about performance, but she does it with encouragement. […]
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Corporate Peyote: Callzilla’s Vision for Quality Assurance in the Call Center
By Neal TopfPublished On: May 19, 2016Tags: Callzilla News
Last year, we decided that Callzilla needed to better articulate our core beliefs. I felt some fear and loathing toward the task. I hate those motivational posters as much as you do. […]
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On Cloud 9: Hot Topic at Call Center Industry Events is Employee Engagement Through Gamification
By Neal TopfPublished On: April 20, 2016Tags: All, Industry News
I’m talking about Gamification, one of the most important tools in contact center employee engagement, at two industry events. […]
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Explore modern work environments and support tools that reduce team burnout and enable faster, stress-free problem resolution.

Callzilla’s Neal Topf Named Among ICMI’s Top 25 Thought Leaders of 2025

Most popular post

Customer Experience World Games 2022

#CXBusinessBlast: Victoria’s Secret

Callzilla Wins Silver Stevie® Award for Sales & Customer Service

Callzilla’s Top 10 Posts in 2016

Who’s Who: Contact Center Manager Natalia Diaz

Outsourced Contact Center Callzilla Adds Clients, Awards, Talent

Who’s Who: Quality Assurance & Training Manager Liliana Ramirez

Corporate Peyote: Callzilla’s Vision for Quality Assurance in the Call Center

On Cloud 9: Hot Topic at Call Center Industry Events is Employee Engagement Through Gamification

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