HAPPY NEW YEAR! From reflections on visiting with GM’s #custserve team, to encounters with Geico, team member profiles, and responding to a New York Times article, 10 posts stand out as our most-shared. In case you missed any, here’s a quick list.

Callzilla’s Best of 2016

  1. SAYING YES: How General Motors Built a Great Social Media Program
  2. WRESTLING A GECKO: Encounters with Insurance Industry Customer Service
  3. HUSTLE: Customer Service Shortcuts Get Companies Stuck in Ugly Places
  4. WHO’S WHO: Callzilla Contact Center Manager Natalia Diaz
  5. WHO’S WHO: Quality Assurance & Training Manager Liliana Ramirez
  6. CASE STUDY: Better Care for Customers of Leading Skin Care Client
  7. SPLISH SPLASH: ISO Quality Framework Guides Our Growth
  8. ARISE & SING: Quality and Consistency in the Contact Center
  9. RULES OF THE GAME: Gamification at GM, Chrysler, Kellogg, Dominos, VW, Flagstar
  10. ON CLOUD NINE: Contact Center Employee Engagement Buzz at SOCAP & ICMI

About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.