Callzilla’s Neal Topf Named Among ICMI’s Top 25 Thought Leaders of 2025

At Callzilla, we celebrate every milestone, but this achievement is truly one for the books! Neal Topf, President of Callzilla, has been recognized as one of ICMI’s Top 25 Thought Leaders of 2025, a prestigious honor that highlights his profound influence on the customer experience (CX) industry.

Each year, the International Customer Management Institute (ICMI) acknowledges the trailblazers who are redefining the contact center landscape. After carefully reviewing over 200 nominations from across the globe, ICMI identifies leaders who are not only experts in their field but are also driving transformative change.

The Importance of Being a Thought Leader in CX

Beyond Callzilla’s success, Neal has played an integral role in shaping industry standards, serving as Chair of the Judging Committee for the Stevie Awards’ Customer Service & Contact Center categories, a position that speaks to his unparalleled expertise.

Neal’s passion for knowledge sharing extends to his active presence on LinkedIn, where he engages with the CX community, sharing insights on leadership, operational efficiency, and emerging trends. He’s a sought-after speaker at global conferences and a prolific contributor to industry publications. His ideas aren’t just theoretical, they’re actionable, backed by decades of proven results.

A Leader Among Leaders

What’s fascinating about this year’s cohort of ICMI honorees is the diversity in their expertise. From AI implementation pioneers to champions of multilingual support, the 2025 Top 25 Thought Leaders represent a wide range of specializations. Neal’s inclusion highlights his unique ability to foster lasting connections between brands and their customers, regardless of industry or geography.

Looking Ahead

As we celebrate Neal’s well-deserved recognition, we are reminded of the larger mission we share as a company: to redefine excellence in customer care. Neal’s leadership inspires us to continually raise the bar and innovate in everything we do.

Congratulations, Neal, on this remarkable achievement! You’ve made Callzilla and the entire CX community, proud.

About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.