Product recall aren´t rare events
Imagine this...It's Friday afternoon and you've just learned one of your flagship products has a potential health risk. By Monday morning? Thousands of concerned customers will be calling, emailing, and posting on social media demanding answers you don't have yet. This exact scenario happened to one of our clients - a pet food manufacturer who discovered a potential Salmonella contamination. Within hours, they faced a decision that would impact their entire brand reputation for years. Here's the truth: When a product recall hits, you have about 24 hours before it transforms from an internal [...]
Callzilla is (Officially!) a Great Place to Work
The Great Place to Work Certification recognizes employers who create an outstanding employee experience. Because employee feedback and independent analysis determine the scores, this Certification helps job seekers distinguish which [...]
Callzilla Celebrates 17 Years
We recently celebrated our 17th anniversary at Callzilla, and what a year it’s been! This year has been all about refocusing on what’s most important: our people. In the customer [...]
Customer Contact Week: A look at the 2022 Agenda
Customer Contact Week (CCW) is the largest event of its kind, taking place every year in Las Vegas, NV. What started as Call Center Week in 1999, CCW rebranded in [...]
CX World Games 2022: Opening Ceremony and First Challenge
The Customer Experience World Games 2022 are underway! In our previous blog, we covered the purpose of the games and its history. Now that the captains are set and teams [...]
