The Sylvia Caballero Award was created in honor of our late Client Success Manager. Sylvia was with Callzilla for many years, helping to grow our business from an up and coming vendor, to the well-rounded business partner and service provider that we are today.

Sylvia’s commitment to client services was inspiring, and her kind energy and connection to her team members could not be matched. We, unfortunately, lost Sylvia in the spring of 2017, and created this award in her memory to continue to inspire our team to practice her values each day. Every year we award the Sylvia Caballero Service Award to a Callzilla employee who has shown exemplary dedication in client services and support. We were fortunate enough to have many contenders this year, as our team truly stepped up to the plate when they were needed most in 2020.

For her incredible accomplishments, dedication, and unwavering commitment this past year, Callzilla is proud to give the Sylvia Caballero Service Award 2020 to Natalia Diaz. 


As Callzilla’s General Manager, Natalia has worked incredibly hard both behind the scenes and as a representative of our company. This past year was a true test for all businesses, and Natalia ensured that we not only survived but also thrived in 2020. Natalia led Callzilla in our successful transition to a work from home model in just a little over 2 weeks, she oversaw our certifications in an advanced level of PCI compliance and SOC II, and assisted in various automation projects, all while maintaining a safe and healthy work environment for our teams in Bogotá. Please join us in congratulating Natalia for her hard work and this well-deserved award.


We’d also like to say a special thank you to Ernesto, Sylvia’s husband, and her children, Brandon and Brianna, for participating in this award ceremony each year. You are as much a part of our Callzilla family as Sylvia was, and we thank you for your continued love and support.

About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.