The voice of your customer is the most valuable product research you’ll ever receive
The voice of your customer is the most valuable product research you'll ever receive - and it's already paid for. Yet in most CPG organizations, those insights never reach the people who need them most. Your customers are literally telling you how to improve your products every single day. They're doing your R&D for free! But instead of this feedback reaching your product teams, it's dying a slow death in an employee's Excel spreadsheet. A critical mistake CPG brands make is siloing customer feedback within the consumer affairs department rather than creating an information [...]
Callzilla’s Neal Topf Named Among ICMI’s Top 25 Thought Leaders of 2025
At Callzilla, we celebrate every milestone, but this achievement is truly one for the books! Neal Topf, President of Callzilla, has been recognized as one of ICMI’s Top 25 Thought [...]
Callzilla’s Impactful Expansion in South Africa: A Chat with Aphelele Mtshemla
Callzilla, a leading customer service provider, has recently expanded its operations to South Africa, bringing new job opportunities and exceptional customer experiences to the region. We sat down with Aphelele [...]
Callzilla Appoints Milan Batinich as VP of Business Development
Miramar, April 18th 2023 – Callzilla, an award-winning mid-size BPO company, is thrilled to announce the appointment of Milan Batinich as their new Vice President of Business Development. With 20 [...]
Unlocking South Africa’s Outsourcing Potential with a Fresh Perspective on Talent
Are you ready to expand your team and explore new talent pools? You’ll find a unique opportunity in the contact center industry of South Africa. Let’s explore just a few [...]
