Empowered Agents, Happy Customers

  Outsourcing customer service doesn't have to mean losing your brand's identity. In fact, the right partner can amplify it. Here's how... When we visit clients and prospects, we’re not there to sell them. I'm there to get to know [...]

  Every time I hear someone say "you MUST do X" in customer experience, I see the same reactions from business leaders: Nodding. Agreement. Implementation panic. Common responses I hear: "That sounds great, but we have hundreds of thousands of [...]

  The contact center world is drowning in metrics. Average handle time. Service levels. Disposition codes. Customer satisfaction scores. Net promoter this. Effort score that. Let me be blunt: It's all mental masturbation. We fill libraries with articles debating the [...]

At Callzilla, we celebrate every milestone, but this achievement is truly one for the books! Neal Topf, President of Callzilla, has been recognized as one of ICMI’s Top 25 Thought Leaders of 2025, a prestigious honor that highlights his profound [...]

Callzilla, a leading customer service provider, has recently expanded its operations to South Africa, bringing new job opportunities and exceptional customer experiences to the region. We sat down with Aphelele Mtshemla, a talented Callzilla agent from the South African team, [...]

Miramar, April 18th 2023 – Callzilla, an award-winning mid-size BPO company, is thrilled to announce the appointment of Milan Batinich as their new Vice President of Business Development. With 20 years of experience in contact center operations and sales management [...]