Product recall aren´t rare events
Imagine this...It's Friday afternoon and you've just learned one of your flagship products has a potential health risk. By Monday morning? Thousands of concerned customers will be calling, emailing, and posting on social media demanding answers you don't have yet. This exact scenario happened to one of our clients - a pet food manufacturer who discovered a potential Salmonella contamination. Within hours, they faced a decision that would impact their entire brand reputation for years. Here's the truth: When a product recall hits, you have about 24 hours before it transforms from an internal [...]
Callzilla’s Neal Topf Named Among ICMI’s Top 25 Thought Leaders of 2025
At Callzilla, we celebrate every milestone, but this achievement is truly one for the books! Neal Topf, President of Callzilla, has been recognized as one of ICMI’s Top 25 Thought [...]
Callzilla’s Impactful Expansion in South Africa: A Chat with Aphelele Mtshemla
Callzilla, a leading customer service provider, has recently expanded its operations to South Africa, bringing new job opportunities and exceptional customer experiences to the region. We sat down with Aphelele [...]
Callzilla Appoints Milan Batinich as VP of Business Development
Miramar, April 18th 2023 – Callzilla, an award-winning mid-size BPO company, is thrilled to announce the appointment of Milan Batinich as their new Vice President of Business Development. With 20 [...]
Unlocking South Africa’s Outsourcing Potential with a Fresh Perspective on Talent
Are you ready to expand your team and explore new talent pools? You’ll find a unique opportunity in the contact center industry of South Africa. Let’s explore just a few [...]
