The CPG Customer Service Rescue Plan
You're heading into your busiest sales period of the year. You put months (even years) of work into the big day. The success of your business is riding on this moment! Things start well, but then ***t hits the fan! Your customer service team gets overwhelmed. You assumed your regular-sized CX team could manage the load. Now there aren't enough people to handle all the calls, msgs and emails flooding in. Wait times balloon from seconds to minutes to hours. Social comments pile up unanswered. Email backlogs grow exponentially. Every year, we see numerous [...]
#WeLikeYourStories: Zabrina!
At Callzilla, we like your dreams, talents, passions… and stories! Meet Zabrina Rivas Piñero, an Operations Manager who has been with Callzilla for over 6 years. We value Zabrina’s hard [...]
CALLZILLA NAMED AS FINALIST IN 2023 STEVIE® AWARDS FOR SALES & CUSTOMER SERVICE
17th annual awards will be presented on March 3 in Las Vegas. MIRAMAR, FLORIDA – January 25, 2023 – Callzilla was named a Finalist today in the Contact Center or [...]
#WeLikeYourStories: Rodrigo Peñaloza
At Callzilla, we like your dreams, talents, passions… and stories! Meet Rodrigo Peñaloza, a Callzilla Quality Assurance Analyst who has a passion for fashion. In this interview, he talks about [...]
