Industry News

Callzilla is (Officially!) a Great Place to Work

The Great Place to Work Certification recognizes employers who create an outstanding employee experience. Because employee feedback and independent analysis determine the scores, this Certification helps job seekers distinguish which companies genuinely offer a great company culture. […]

By |2024-06-26T17:42:21-04:00August 25, 2022|About Callzilla|

Customer Contact Week: A look at the 2022 Agenda

Customer Contact Week (CCW) is the largest event of its kind, taking place every year in Las Vegas, NV. What started as Call Center Week in 1999, CCW rebranded in 2018 to focus on a more wholistic view of the industry, bringing customer care, CX, and contact center leaders together with their conference and expo combo. “If you have a customer, you belong at Customer Contact Week”. This year’s event will take place June 20-23 at Caesars Forum, a beautiful new venue from Caesars Entertainment. The event organizers describe this years’ experience as an “endless [...]

By |2024-04-15T12:26:11-04:00June 17, 2022|About Callzilla|

Contact Center Agent Culture and Morale: #ICMIchat Recap

This week’s weekly #ICMIchat twitter chat centered on how to build a high performance contact center agent culture and agent morale. It was a well attended chat, and as a nearshore outsourced call center, my interest in the topic lies around, “How do we define a high performance culture?” Or, more simply, “How do we define culture?” […]

By |2024-04-12T16:58:24-04:00June 23, 2020|About Callzilla|

Callzilla and Corporate Social Responsibility

Callizilla is proud to announce the launch of our new Corporate Social Responsibility (CSR) program, Callzilove. Corporate Social Responsibility (CSR) at Callzilla is about demonstrating and sustaining our commitment to conducting business in a responsible manner. We have a unique opportunity to make positive economic, social and environmental impacts across the communities in which we operate. We can only achieve these goals by conducting business in accordance with the highest ethical standards and by respecting accepted international principles for human rights. […]

By |2024-04-15T13:00:10-04:00August 29, 2018|About Callzilla|
Go to Top