Interactive Voice Response (IVR) is a technology that enables automated communication between computers and humans through voice and touch-tone keypad inputs.
IVR systems are commonly used in customer service to efficiently route calls, provide information, and handle routine tasks, enhancing customer experiences while streamlining business operations.
By offering self-service options and personalized responses, IVR systems improve efficiency, reduce call center workload, and empower customers to access the information they need quickly and conveniently.
How Your Customers Will Benefit
LET’S WORK TOGETHER
You Can’t Argue With Numbers
81%
of consumers prefer more self-service options.
30%
reduction in customer service costs using IVR.
63%
of customers want a personalized IVR experience.
UNLEASH YOUR FULL POTENTIAL
What Your Business Gets
From Our Services
Custom Solutions
Depending on your business’ exact needs, Callzilla will tailor a solution just for you. You can use IVR as a stand alone service or combine it with other services for a full customer experience solution.
Use of New or Existing Platforms
Whether your business has existing IVR system or you need to create one, Callzilla will help you create and optimize the ideal Interactive Voice Response system to improve your customer experience.
Dedicated Callzilla Agents
You will receive hand-picked agents with industry experience that will work only for you. Resulting in effective training and learning for better customer experiences.
Save Time & Money
By using a IVR system, you will able to reduce costs by not needing humans to route calls, increase resolution times and handle a larger call volume resulting in a better customer experience and increase revenue.
