84% of C-suite executives believe they must leverage AI to achieve growth objectives, yet 76% say they struggle to scale it across their business. This disconnect is particularly evident in
the CPG customer service space,
where many brands remain unaware of how accessible and effective modern AI support tools have become.
In my work with CPG companies, I’ve seen firsthand how implementing tools like Agent Assist can provide real-time responses and instructions for agents to:
- Access accurate product information instantly
- Get real-time suggestions for solving specific issues
- Retrieve similar past cases and their resolutions automatically
- Maintain contextual awareness of customer history
The technology hesitation trap costs brands customers – especially when 66% will switch to a competitor after just one poor service experience.
Is your organization leveraging AI effectively in your customer experience strategy?
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By the way, I walk through how we are currently leveraging consumer affairs AI tools is our free guide, The CPG Customer Service Rescue Plan.
If you’re a C-Suite executive in a CPG brand and you feel like your company isn’t ahead of the AI tools game, click down below.
Source: LinkedIn – Neal Topf
About the Author: Neal Topf
