The Phone Queue Callback function offers your customers the convenience of reserving their spot in line without having to stay on hold. Callzilla seamlessly integrates this service into your IVR system.
Customers are prompted to either wait on the line or press a designated number for a callback. Once they choose the callback option, they can hang up, and our system will keep their place in the queue. When a representative becomes available, our system automatically dials them back at the phone number they provided.
This feature can be integrated into any telephone system that utilizes an IVR. Callzilla can handle the recording for the callback prompt and our IT team will directly implement the technology into your telephone platform.