Phone Queue

Hold your customer’s place in line with courtesy callbacks.

The Phone Queue Callback function offers your customers the convenience of reserving their spot in line without having to stay on hold. Callzilla seamlessly integrates this service into your IVR system.

Customers are prompted to either wait on the line or press a designated number for a callback. Once they choose the callback option, they can hang up, and our system will keep their place in the queue. When a representative becomes available, our system automatically dials them back at the phone number they provided.

This feature can be integrated into any telephone system that utilizes an IVR. Callzilla can handle the recording for the callback prompt and our IT team will directly implement the technology into your telephone platform.

How Your Customers Will Benefit

Reduced Frustration

Your customers don’t have to waste their time sitting on hold for an extended length of time.

Better Service

Customers can continue about their day while they wait creating a better customer experience.


You Can’t Argue With Numbers


of consumers say holding for 60 seconds is too long.


of customers check their text messages within 30 seconds.


of people prefer voice messages from an optimized phone system.

Satisfied Clients


Since 2005


What Your Business Gets
From Our Services

Custom Solutions

Depending on your business’ exact needs, Callzilla will tailor a solution just for you. You can use phone callbacks as a stand alone service or combine it with other services for a full customer experience solution.

Use of New or Existing Platforms

Whether your business has existing callback system or you need to create one, Callzilla will help you create and optimize the ideal callback system to improve your customer experience.

Dedicated Callzilla Agents

You will receive hand-picked agents with industry experience that will work only for you. Resulting in effective training and learning for better customer experiences.

Save Time & Money

By using a phone queue callback, your company will have more productive agents, smoother peak call times and decreased operational costs.

Experience the Difference of Dedicated Support

Let Callzilla bridge the gap between curious prospect
and loyal customer.