The Phone Queue Callback function offers your customers the convenience of reserving their spot in line without having to stay on hold. Callzilla seamlessly integrates this service into your IVR system.
Customers are prompted to either wait on the line or press a designated number for a callback. Once they choose the callback option, they can hang up, and our system will keep their place in the queue. When a representative becomes available, our system automatically dials them back at the phone number they provided.
This feature can be integrated into any telephone system that utilizes an IVR. Callzilla can handle the recording for the callback prompt and our IT team will directly implement the technology into your telephone platform.
How Your Customers Will Benefit
LET’S WORK TOGETHER
You Can’t Argue With Numbers
60%
of consumers say holding for 60 seconds is too long.
30%
of customers check their text messages within 30 seconds.
43%
of people prefer voice messages from an optimized phone system.
UNLEASH YOUR FULL POTENTIAL
What Your Business Gets
From Our Services
Custom Solutions
Depending on your business’ exact needs, Callzilla will tailor a solution just for you. You can use phone callbacks as a stand alone service or combine it with other services for a full customer experience solution.
Use of New or Existing Platforms
Whether your business has existing callback system or you need to create one, Callzilla will help you create and optimize the ideal callback system to improve your customer experience.
Dedicated Callzilla Agents
You will receive hand-picked agents with industry experience that will work only for you. Resulting in effective training and learning for better customer experiences.
Save Time & Money
By using a phone queue callback, your company will have more productive agents, smoother peak call times and decreased operational costs.
