Customer Service is not just answering calls and emails anymore. Today’s consumers are sharing their experiences online and your business needs to be able to rapidly respond to all mentions – both positive and negative.
Callzilla is adept at engaging with and providing prompt customer support on multiple social media channels including but not limited to; Twitter, Facebook, Instagram, Tik Tok and Snapchat as well as review sites.
We facilitate this engagement via:
Chat
SMS
How Your Customers Will Benefit
LET’S WORK TOGETHER
You Can’t Argue With Numbers
54%
of internet users reply on social media for product research.
75%
of customers demand faster response times.
85%
of customers want to experience communication with a business.
UNLEASH YOUR FULL POTENTIAL
What Your Business Gets
From Our Services
Custom Solutions
Depending on your business’ exact needs, Callzilla will tailor a social media monitoring solution just for you. You can utilize our service for customer support as well as reputation management.
Use of New/Existing Social Platforms
Whether your business has existing social media platforms or you need to create them, Callzilla works with most online social platforms.
Dedicated Callzilla Agents
You will receive seasoned, articulate customer support agents that work only for you – increasing the authenticity of their online interactions with your customers.
Retain Customers
Through the utilization of our social media monitoring and engagement, you can guarantee customer satisfaction and loyalty, ultimately resulting in the retention of valued customers for the long term.