7 Effective Call Center Outsourcing Service Solutions for your Business
Call center outsourcing provides many different service solutions for a variety of businesses. Contact centers provide specialized services and solutions that are difficult to obtain without outsourcing. Many businesses find it difficult to obtain a quality in-house contact center as it is costly, time consuming, and takes attention away from the main business goals. […]
At Large with Customer Experience Expert Neal Topf
Excerpts of early 2017 interviews with Callzilla’s Neal Topf. […]
Call Center BPO Automation & Where Humans Fit In
There is talk about advances in artificial intelligence, virtual reality and the like putting live agents out of work, but Callzilla leadership views them as tremendous opportunities to add value. [...]
Call Center Trends Not Happening #2: Mobile-Friendly Multi-Channel
Why isn’t multi-channel customer care friendlier to mobile phone users? Second in a series about call center trends that aren’t happening and should. (Links to other posts in this series [...]
Call Center Trends NOT Happening #1: Eye Contact (Why Not?)
Trends, trends, trends. How about advances not happening that should? Here’s my first example – your thoughts? […]
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