Callzilla views training as a continuous task essential to a program’s success, which requires a solid foundation. We designed a new training platform that’s for more than just preparation. We created a space with the big picture in mind, where employees can receive their new hire training, organize their continuous learning, and also design and implement a career path with Callzilla. […]
Callzilla has been undergoing some fundamental changes in a project that we refer to as “Callzilla 2.1”. As the customer service industry evolves, it’s also necessary for it’s providers to adapt with the times. We’re moving toward more automation, story telling in media, and more meaningful business practices. As part of this growth, Callzilla’s Operations Team, lead by Ramiro Peñaloza, was tasked with creating our Customer Experience Vision Statement. […]
Now that the industry is seeing a stronger preference from clients for Nearshore location solutions it is important to understand why, and what is next. While the rate of outsourcing to offshore locations such as the Philippines has slightly slowed, nearshore outsourcing has been growing at a tremendous rate. […]
There are various reasons why a company would decide to outsource their call center, as the cost of office space, training, and workforce can add up. This article from Customer Think details the costs you can expect with opening an in-house center, and the majority are related to employee expenses (hiring, benefits, productivity management, etc). With all of that investment, it can be disheartening to find that the attrition rate of onshore call centers is upwards of 30%. This burden alone pushes companies to outsource their service business, but why don’t you see that same [...]
Outsourcing to a nearshore location is becoming more popular, especially in the past year. However, some businesses are still skeptical of the unfamiliar territory. We’re here to put you at ease, dispelling 5 common myths about nearshore call centers. […]
FAIRFAX, VIRGINIA – February 1, 2021 – Callzilla was presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 15th annual Stevie Awards for Sales & Customer Service last night. […]
We are happy to welcome another strong leader into our Callzilla family! Andrea, our Senior Human Relations Manager, has a Bachelor degree in Psychology and a Postgraduate Diploma in Human Resources Management from the Univeresity of Konrad Lorenz. She also holds a Master’s Degree in Business Management from the University of Canterbury of New Zealand. She comes to us with experience and certifications in many relevant fields, such as Coaching, Talent and Succession Strategies, SGSST (an occupational health and safety management system), and Labor and Social Security laws, among others. […]
Cost and quality go hand in hand when deciding whether or not to outsource a piece of your business. In our Complete Call Center Outsourcing Guide, we discuss outsourcing in general, and the different types of outsourcing: Onshore, Offshore, and nearshore. There are pros and cons to each option, but this article is for businesses that are looking for the best balance between quality and cost. To that effect, we’re going to dig in deeper into the benefits of nearshore call center services. […]
Reflecting on 2020, no one expected this past year would change so many things in our lives! That’s what we first agreed on when I sat down to talk with Vanessa Trujillo about her experience as an agent during these trying times. […]
The Sylvia Caballero Award was created in honor of our late Client Success Manager. Sylvia was with Callzilla for many years, helping to grow our business from an up and coming vendor, to the well-rounded business partner and service provider that we are today. […]
