Breaking News! Callzilla’s Expands Service to South Africa
Callzilla is excited to announce the launch of our services in South Africa! With a growing demand for high-quality customer service and the wealth of talent available in the region, we knew it was the perfect place to expand our operations. We are proud to introduce our amazing South African team, who are ready and eager to deliver exceptional customer service to our clients here in North America. […]
Who’s Who: Quality Assurance & Training Manager Liliana Ramirez
Our QA & Training manager has to be strict about performance, but she does it with encouragement. […]
Corporate Peyote: Callzilla’s Vision for Quality Assurance in the Call Center
Last year, we decided that Callzilla needed to better articulate our core beliefs. I felt some fear and loathing toward the task. I hate those motivational posters as much as [...]
On Cloud 9: Hot Topic at Call Center Industry Events is Employee Engagement Through Gamification
I’m talking about Gamification, one of the most important tools in contact center employee engagement, at two industry events. […]
Callzilla at SOCAP Indy 2022
The Great Place to Work Certification recognizes employers who create an outstanding employee experience. Because employee feedback and independent analysis determine the scores, this Certification helps job seekers distinguish which [...]
