There are plenty of advantages to outsourcing with a nearshore provider, and we cover a lot of them in our Nearshore Outsourcing Guide. Once you’ve made the decision to go with a nearshore partner, the next step is to find the partner that’s right for you. Here, we’ll discuss how to find a nearshore partner that fits your company culture, and how to maintain that alignment throughout your partnership. […]
Finding the best nearshore outsourcing partner might seem like a tall task when the market is so vast. It’s not as easy as just googling the term and choosing the first option on the list. Nobody trains you on what to look for, or what might suit your company the most. But here at Callzilla, we’ve got your back! We’ve compiled a list of tips you should take into account when choosing a nearshore partner. […]
Outsourcing might be a difficult choice when you have never left your operation in someone else’s hands. We know this may seem like a risk, so here at Callzilla we have compiled a list with 30 ways your business can benefit from a nearshore outsourcing company like us. […]
As you already know, a nearshore company provides certain services that companies need and wish not to break the bank for, but there are numerous perks of working with this type of outsourcer that we would like our potential partners to know. Here are 10 examples of what nearshoring means for you and your company. […]
When thinking of call center solutions for your company, outsourcing may come to mind. It’s one of the most cost-effective options in the market, and there are a wide range of solutions offered according to your company’s needs. But knowing who to actually partner with can be difficult, especially with the wide range of options. You may have already chosen nearshore outsourcing over offshore outsourcing, but where to start? Which operations should you outsource? Which services provide you with the most cost savings without leaving quality aside? If you’re asking yourself these questions, this short [...]
Now that the industry is seeing a stronger preference from clients for Nearshore location solutions it is important to understand why, and what is next. While the rate of outsourcing to offshore locations such as the Philippines has slightly slowed, nearshore outsourcing has been growing at a tremendous rate. […]
There are various reasons why a company would decide to outsource their call center, as the cost of office space, training, and workforce can add up. This article from Customer Think details the costs you can expect with opening an in-house center, and the majority are related to employee expenses (hiring, benefits, productivity management, etc). With all of that investment, it can be disheartening to find that the attrition rate of onshore call centers is upwards of 30%. This burden alone pushes companies to outsource their service business, but why don’t you see that same [...]
Outsourcing to a nearshore location is becoming more popular, especially in the past year. However, some businesses are still skeptical of the unfamiliar territory. We’re here to put you at ease, dispelling 5 common myths about nearshore call centers. […]
Cost and quality go hand in hand when deciding whether or not to outsource a piece of your business. In our Complete Call Center Outsourcing Guide, we discuss outsourcing in general, and the different types of outsourcing: Onshore, Offshore, and nearshore. There are pros and cons to each option, but this article is for businesses that are looking for the best balance between quality and cost. To that effect, we’re going to dig in deeper into the benefits of nearshore call center services. […]
You’ve decided to consider locations for your nearshore contact center, but where do you start your research? Reasons for outsourcing customer care may seem obvious, but companies that rely on outsourced help for inbound and outbound call center services must look deeper than just cost-benefits. We’ve put together 6 questions you’ll want to research to find the perfect location. […]
