Making Friends with a Beauty Queen
To me, Zappos has always seemed like the beauty queen of customer service. Everyone in our industry gushes about how beautiful she is. Not all of us can be Zappos. […]
Call Center Success Stories: Helping a Lender Make Offers 30% Faster
Within 30 days of hiring Callzilla, a commercial lender saw big changes in its speed and accuracy. Here’s the story. […]
Apparel Retailer Finds Perfect Fit with Callzilla’s E-Commerce Customer Care
An apparel retailer tapped us for extra help, including e-commerce customer care, during the holiday rush. In just 60 days, we outperformed their other center on QA scores and other metrics. […]
Media Giant Taps Callzilla to Modernize E-Commerce Customer Care
A large music distributor had handled customer service in-house since the beginning. But in 2016, it entrusted a portion to Callzilla. […]
Wireless Giant Upgrades Inbound Call Centers to Stem Churn
A leading U.S. wireless carrier had been using outsourced contact centers in the Philippines, India, Palestine, and Ohio to serve a segment of its market. Compared to the company’s benchmarks, none of the four centers converted enough calls into sales, resolved enough issues on the first call, or handled live chat well. Callzilla outperformed all four of the other centers on QA and First Call Resolution within about seven months. Among the improvements: contract renewals rose from 50 percent to 85 percent. […]
The 5 Pillars for Delivering an Excellent Customer Experience in HVAC
The HVAC industry, which stands for Heating, Ventilation, and Air Conditioning, is a critical part of the construction and maintenance of buildings, as well as a vital component of home comfort. As such, delivering excellent customer experience in the HVAC industry is paramount to ensuring customer satisfaction and loyalty. In this article, we’ll explore some of the key factors that influence customer experience in the HVAC industry. […]
HVAC Uncensored Podcast: What It Takes to Make It In HVAC
The HVAC Uncensored podcast, hosted by experienced HVAC professional, Gil Cavey Jr., covers a wide range of topics related to the HVAC industry. He covers technical issues, industry news, and business strategies, with interviews from other industry professionals sharing their experiences and insights. The podcast is aimed at HVAC professionals, including technicians, contractors, and business owners, as well as anyone interested in learning more about the HVAC industry. It provides a platform for open and honest discussions about the challenges and opportunities in this career. Gil takes an uncensored approach to not shy away from [...]