Finding the best nearshore outsourcing partner might seem like a tall task when the market is so vast. It’s not as easy as just googling the term and choosing the first option on the list. Nobody trains you on what to look for, or what might suit your company the most. But here at Callzilla, we’ve got your back! We’ve compiled a list of tips you should take into account when choosing a nearshore partner. […]
Today, the world revolves around technology, and the customer support industry is no exception to the rule. Just a couple of decades ago the only way to reach out to a company was by sending a letter, then telephone support came, and nowadays even that is starting to become out-of-date. The truth is that automated systems have taken over several services that call centers offer. Follow along and find out what customer service automation in the contact center industry is all about, and some examples of how it is already being implemented in our practices [...]
When choosing to outsource part of your operations, the factor that worries companies the most is the investment. You want to offer a top tier service for your customers, but you also don’t want it to take a toll on your business’ finances. With this in mind, we have created this short guide with the best advice to begin calculating potential call center outsourcing costs. […]
Outsourcing might be a difficult choice when you have never left your operation in someone else’s hands. We know this may seem like a risk, so here at Callzilla we have compiled a list with 30 ways your business can benefit from a nearshore outsourcing company like us. […]
Chances are you’ve interacted with a VoiceBot at some point, whether that be calling your doctor’s office or asking Alexa for the weather. VoiceBots have made their way into our everyday lives, as they make routine tasks more efficient. Here are some ways you can incorporate VoiceBots into your own business for efficiency, but also cost savings: […]
Artificial Intelligence (AI) has been a hot topic in the contact center industry these past few years. Even with the term floating around, it can be difficult to visualize exactly how AI can be implemented in our tools and services to improve customer experience and make our lives easier. In this article, I’ll give my personal account of how the artificial intelligence in our ChatBot service does just that. I oversee the automation projects for Callzilla, but my experience is in Client Success and Marketing. Since I’m not technically trained in programming or coding, I [...]
As you already know, a nearshore company provides certain services that companies need and wish not to break the bank for, but there are numerous perks of working with this type of outsourcer that we would like our potential partners to know. Here are 10 examples of what nearshoring means for you and your company. […]
When thinking of call center solutions for your company, outsourcing may come to mind. It’s one of the most cost-effective options in the market, and there are a wide range of solutions offered according to your company’s needs. But knowing who to actually partner with can be difficult, especially with the wide range of options. You may have already chosen nearshore outsourcing over offshore outsourcing, but where to start? Which operations should you outsource? Which services provide you with the most cost savings without leaving quality aside? If you’re asking yourself these questions, this short [...]
We’re all aware that not everything in business runs smoothly 100% of the time, no matter how prepared or organized a company is. Mistakes happen and with the new world of viral media, the public demands accountability. Some cases are more egregious than others, but make no mistake that all social media crises should be handled with care. […]
Stevie winners will be celebrated during virtual awards ceremony on June 30 Miramar, Florida – April 29, 2021 – Callzilla was named the winner of a Silver Stevie® Award in the Customer Service Team of the Year category in The 19th Annual American Business Awards® today. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. […]
