On Cloud 9: Hot Topic at Call Center Industry Events is Employee Engagement Through Gamification
I’m talking about Gamification, one of the most important tools in contact center employee engagement, at two industry events. […]
Four Tips for Overcoming Common Back Office Challenges
The front office and back office in the contact center world are a lot like the concept of yin and yang. Described as seemingly opposite or contrary forces, they may be complementary, interconnected, interdependent, and give rise to each other as they relate to one another. […]
Callzilla is (Officially!) a Great Place to Work
The Great Place to Work Certification recognizes employers who create an outstanding employee experience. Because employee feedback and independent analysis determine the scores, this Certification helps job seekers distinguish which companies genuinely offer a great company culture. […]
CALLZILLA HONORED AS BRONZE STEVIE® AWARD WINNER IN 2022 AMERICAN BUSINESS AWARDS®
Stevie winners will be presented their awards on June 11 in New York MIRAMAR, FL – April 28, 2022 – Callzilla was named the winner of a Bronze Stevie® Award in the Customer Service Team of the Year category in The 20th Annual American Business Awards® today. […]
The Impact of Customer Reviews
Answer: about half of adults under 50, according to Pew Research’s “Online Shopping & E-Commerce” report released earlier this year. […]
Callzilla and Corporate Social Responsibility
Callizilla is proud to announce the launch of our new Corporate Social Responsibility (CSR) program, Callzilove. Corporate Social Responsibility (CSR) at Callzilla is about demonstrating and sustaining our commitment to conducting business in a responsible manner. We have a unique opportunity to make positive economic, social and environmental impacts across the communities in which we operate. We can only achieve these goals by conducting business in accordance with the highest ethical standards and by respecting accepted international principles for human rights. […]
Customer Contact Week: A look at the 2022 Agenda
Customer Contact Week (CCW) is the largest event of its kind, taking place every year in Las Vegas, NV. What started as Call Center Week in 1999, CCW rebranded in 2018 to focus on a more wholistic view of the industry, bringing customer care, CX, and contact center leaders together with their conference and expo combo. “If you have a customer, you belong at Customer Contact Week”. This year’s event will take place June 20-23 at Caesars Forum, a beautiful new venue from Caesars Entertainment. The event organizers describe this years’ experience as an “endless [...]
Contact Center Agent Culture and Morale: #ICMIchat Recap
This week’s weekly #ICMIchat twitter chat centered on how to build a high performance contact center agent culture and agent morale. It was a well attended chat, and as a nearshore outsourced call center, my interest in the topic lies around, “How do we define a high performance culture?” Or, more simply, “How do we define culture?” […]
