Artificial Intelligence: What Is It, and How Exactly Is It Used in Your Contact Center Tools?
This is the year of automation, and with that everyone is talking about Artificial Intelligence (AI). But what does that mean? […]
How Does Contact Center Outsourcing Help a Business?
Contact center outsourcing allows business to focus on their core competencies and effectively manage human resource and IT cost centers to enable enhanced and sustainable business growth.Businesses aren’t experts at everything. Its natural for businesses to have competencies and value propositions. […]
Factors That Impact Pricing for Contact Center Outsourcing
If you’re developing a shortlist of contact center outsourcing providers, you’ll want to see how their prices stack up. It’s easy to quickly choose the cheapest outsourcing option to save some money, but there are a lot of factors that go into determining the price for contact center outsourcing and it’s important to understand the intricacies before signing on the dotted line. […]
Outsourced Contact Center Trends Not Happening #3: AI and AR in Agent Training
Why isn’t artificial intelligence and augmented reality used in training and retaining contact center agents? Third in a series about call center trends that aren’t happening and should. […]
