“You MUST do X” in Customer Experience
Every time I hear someone say "you MUST do X" in customer experience, I see the same reactions from business leaders: Nodding. Agreement. Implementation panic. Common responses I hear: "That sounds great, but we have hundreds of thousands of customers!" "Our agents are already overwhelmed!" "We don't have the budget for that!" My response: Stop looking for universal solutions. What works for a boutique service with 50 clients won't work for a telco with millions. Your customers aren't the same as your competitor's customers. A healthcare provider needs different CX strategies than an e-commerce [...]
#CXBusinessBlast: Victoria’s Secret
We are starting a new series where we highlight companies who are doing #CustomerExperience right! Callzilla is not affiliated with these brands, but they caught our attention with the way [...]
Callzilla Wins Silver Stevie® Award for Sales & Customer Service
Miramar, Florida – March 1, 2022 – Callzilla was presented with a Silver Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 16th [...]
Callzilla won the Silver Stevie® Award in American Business Awards®
Stevie winners will be celebrated during virtual awards ceremony on June 30 Miramar, Florida – April 29, 2021 – Callzilla was named the winner of a Silver Stevie® Award in [...]
Callzilla Launches New E-Learning Platform
Callzilla views training as a continuous task essential to a program’s success, which requires a solid foundation. We designed a new training platform that’s for more than just preparation. We [...]
