Inside the Quality-First Contact Center

Why Nearshore Outsourcing? 30 Advantages You Should Know

Blog_CallZilla_13Outsourcing might be a difficult choice when you have never left your operation in someone else’s hands. We know this may seem like a risk, so here at Callzilla we have compiled a list with 30 ways your business can benefit from a nearshore outsourcing company like us.

  1. You’ll be leaving a part of your business in the hands of experts.
  2. Nearshore companies and their partners are usually located in countries with shared time zones, which makes for effective communication.
  3. Their geographical proximity to their partners makes them a perfect option if you don’t want to have your operations too far from you.
  4. It’s less likely for your operation to be delayed due to natural disasters. Bogotá is located in a strategic part of the continent where such things are unlikely to happen.
  5. If you are looking to hire contact center services, most nearshore outsourcers offer 24/7 options, no matter their time zone.
  6. With close location and similar time zones, you won’t have to worry about your nearshore partner’s working hours.
  7. While having an on shore or in-house contact center might be the most convenient in terms of location, the cost savings you’ll get with a nearshore partner can make it worth it.
  8. One of the benefits of nearshore is that you don’t sacrifice quality in the process of cost savings.
  9. Cost efficiency is key for all companies. For nearshore partners it is top priority. This means balancing cost savings and quality, not going too far in one direction.
  10. Although nearshore outsourcing can be a little bit more expensive than outsourcing off shore, the high quality of nearshoring is worth the extra money.
  11. Nearshore countries usually share a similar culture with their partners, which makes communication even more effective than with an off shore option.
  12. Nearshore companies are well equipped with bilingual talent, and their knowledge of american culture is a great plus.
  13. Here at Callzilla we offer up to 4 languages. As we know, the US is a country with people from all parts of the world.
  14. Nearshoring cities like Bogotá have become multicultural places that share similar work ethics with american companies.
  15. You won’t have to worry about keeping your workforce motivated.
  16. We keep record of everything: From performance statistics to CSATs (customer satisfaction surveys).
  17. There is an outsource partner for every need.
  18. Your nearshore team will be trained for the specific job you hire them for.
  19. You won’t have to worry about the safety of your sensitive information. Find a nearshore partner that is PCI compliant.
  20. Nearshore outsourcing with Callzilla gives you access to multiple automated services that make your operations more efficient. We use AI in our ChatBot services to learn more about our customer experience and improve it.
  21. Our infrastructure allows us to offer a variety of services (customer service, sales, automation, among others).
  22. You don’t have to worry about training personnel. We’ve got you covered with an organized and talented training staff.
  23. We use Speech Analytics to monitor customer interactions, which has proven to be key in the quality assurance process.
  24. We have also started using a new E-Learning platform that our agents use to keep updated and improve the services they provide.
  25. Nearshore outsource partners are all about keeping quality high. Callzilla has been granted several awards in this area, with results you can trust.
  26. Our workforce is comprised of hardworking students and professionals, who are passionate about what they do.
  27. Since the majority of our agents are working to make a living while studying for their degree, we provide plenty of opportunities for them to grow inside the company in areas directly related to their field of study.
  28. Being a contact center agent in Bogotá is a respected job, and the average salary is enough to cover costs of living in the city, plus the incentives that are offered.
  29. The great infrastructure of a nearshore city like Bogotá makes it one of the top 10 places with reliable coverage in Latin America.
  30. Callzilla is ready to take on your project, the onboarding process can take less than a month or 2 weeks in some cases.

We hope this list helped you to make up your mind about nearshoring your operations. If you want to know more about the benefits of nearshoring with us, check our full nearshore outsourcing guide or contact us if you already make up your mind and want to now how to start nearshoring.

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Topics: Nearshore Call Center Nearshore outsourcing