3 Questions to Answer Before Offshore Outsourcing Your Company
Are you thinking about offshoring operations for your company but don’t know where to start? Let’s get into some of the most essential topics you must ask yourself when considering your next move and how to tackle them. Any company in a competitive field is constantly looking for ways to optimize operations and be more efficient. Offshore outsourcing is an established and increasing strategic solution for many. This way of conducting business is attractive because it enables cost reduction or access to a broader talent pool, among other advantages. However, there are some challenges along [...]
Speech Analytics: Intelligence from Recorded Calls
In the call center business, keeping track of data is essential to determine how successful operations are. The Number of calls received, number of minutes an agent takes on a [...]
Call Center Speech Analytics: Ensure Better Business Outcomes
Speech analytics technologies are the must-have tool of today in the call center environment. Analytics enable us to have a clear idea of how customer interactions are handled, gives us [...]
Conversational virtual assistant, better known as VoiceBot
For a lot of people Artificial Intelligence sounds like a futuristic and complicated feature of technology; little do they know AI is used in most services used nowadays, one of [...]
Lead Acquisition: What is Lead Generation Strategy and How to Create It?
Nowadays the process of selling a product goes way beyond just offering the product; it starts with interesting your potential clients with whatever you’re offering, getting to know them, identify [...]
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