Empowered Agents, Happy Customers

Customer Service outsourcing is both an art and a science. Outsourcing customer service does not alleviate all problems and can easily create additional problems if not planned correctly. This post will share what is important to know before working with [...]

Speech Analytics is the future of quality monitoring for Call Centers, and Callzilla is jumping right in! We have partnered with Observe.AI to automate tedious quality assurance tasks and receive faster actionable insights on a broader spectrum. Observe.AI performs a [...]

Contact center outsourcing allows business to focus on their core competencies and effectively manage human resource and IT cost centers to enable enhanced and sustainable business growth.Businesses aren’t experts at everything. Its natural for businesses to have competencies and value [...]

Should my company have its own call center or should it outsource it? When setting up a call center, companies face numerous challenges like rising costs for wages, costs related to recruiting, training, coaching, and all the processes related to [...]

  A lot of people in our field are repeating the same social media content. That’s OK. The problem is the people who aren’t. […]

Times are hard and companies strive to cut down their expenses to be able to maximize their profits and maintain a sustainable business over the years. However, this doesn’t mean that marketing investments should be disregarded as well. With the [...]