Empowered Agents, Happy Customers

Artificial Intelligence (AI) has been a hot topic in the contact center industry these past few years. Even with the term floating around, it can be difficult to visualize exactly how AI can be implemented in our tools and services [...]

As you already know, a nearshore company provides certain services that companies need and wish not to break the bank for, but there are numerous perks of working with this type of outsourcer that we would like our potential partners [...]

When thinking of call center solutions for your company, outsourcing may come to mind. It’s one of the most cost-effective options in the market, and there are a wide range of solutions offered according to your company’s needs. But knowing [...]

We’re all aware that not everything in business runs smoothly 100% of the time, no matter how prepared or organized a company is. Mistakes happen and with the new world of viral media, the public demands accountability. Some cases are [...]

Now that the industry is seeing a stronger preference from clients for Nearshore location solutions it is important to understand why, and what is next. While the rate of outsourcing to offshore locations such as the Philippines has slightly slowed, [...]

There are various reasons why a company would decide to outsource their call center, as the cost of office space, training, and workforce can add up. This article from Customer Think details the costs you can expect with opening an [...]