BOTS

Build a Custom ChatBot That Fits Your Business Needs

ChatBots are only as effective as you make them, so the unique customization that Callzilla offers our clients is what sets our bots apart. Our frontend designs fit seamlessly into your website and mobile app, and our custom dashboards give you extensive insight into both the bot’s performance and your customer’s experience with your brand. Speaking of customer experience, that is customizable too! […]

By |2024-06-19T16:39:17-04:00August 23, 2022|Customer Experience|

Automated Services: ChatBot, IVR, Voice Broadcast Messaging, and More

One of the best ways for companies to improve their customer service operations is automated services; These tools are all about cost savings without losing service quality. Here at Callzilla, we want you to know about some of the automated tools you can add to your customer care department. Follow along and find what suits your company the most. […]

By |2024-04-18T19:09:43-04:00April 6, 2022|Customer Experience|

10 Ways to Utilize VoiceBot in your Business

Chances are you’ve interacted with a VoiceBot at some point, whether that be calling your doctor’s office or asking Alexa for the weather. VoiceBots have made their way into our everyday lives, as they make routine tasks more efficient. Here are some ways you can incorporate VoiceBots into your own business for efficiency, but also cost savings: […]

By |2024-04-23T11:09:03-04:00August 31, 2021|Customer Experience|

How Callzilla Utilizes Artificial Intelligence in their ChatBots

Artificial Intelligence (AI) has been a hot topic in the contact center industry these past few years. Even with the term floating around, it can be difficult to visualize exactly how AI can be implemented in our tools and services to improve customer experience and make our lives easier. In this article, I’ll give my personal account of how the artificial intelligence in our ChatBot service does just that. I oversee the automation projects for Callzilla, but my experience is in Client Success and Marketing. Since I’m not technically trained in programming or coding, I [...]

By |2024-04-23T11:18:06-04:00August 26, 2021|Customer Experience|
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