Empowered Agents, Happy Customers

Outsourcing to a nearshore location is becoming more popular, especially in the past year. However, some businesses are still skeptical of the unfamiliar territory. We’re here to put you at ease, dispelling 5 common myths about nearshore call centers. [...]

FAIRFAX, VIRGINIA – February 1, 2021 – Callzilla was presented with a Bronze Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 15th annual Stevie Awards for Sales & Customer Service last [...]

Cost and quality go hand in hand when deciding whether or not to outsource a piece of your business. In our Complete Call Center Outsourcing Guide, we discuss outsourcing in general, and the different types of outsourcing: Onshore, Offshore, and [...]

Reflecting on 2020, no one expected this past year would change so many things in our lives! That’s what we first agreed on when I sat down to talk with Vanessa Trujillo about her experience as an agent during these [...]

A call center and contact center should communicate with customers pre-transaction, during transaction, and post-transaction, to answer questions and resolve problems. Call Center outsourcing services should alleviate headaches, remove operational and financial constraints serving customers, and most importantly should offer [...]

Top Call Center Outsourcing Companies understand that the location of their sites is critical. The ability to attract and hire experienced talent for front line as well as lower, mid and senior management positions dictate a contact center’s ability to [...]