The HVAC Uncensored podcast, hosted by experienced HVAC professional, Gil Cavey Jr., covers a wide range of topics related to the HVAC industry. He covers technical issues, industry news, and business strategies, with interviews from other industry professionals sharing their experiences and insights.

The podcast is aimed at HVAC professionals, including technicians, contractors, and business owners, as well as anyone interested in learning more about the HVAC industry. It provides a platform for open and honest discussions about the challenges and opportunities in this career. Gil takes an uncensored approach to not shy away from discussing controversial or taboo topics, and him and his guests are not afraid to speak their minds. With this approach, the podcast has built a loyal following among HVAC professionals (with a Facebook group of 40k+ members) who appreciate the hosts’ frank and honest discussions.

In his recent episode “HVAC Uncensored Talks What it Takes To Make in HVAC“, Gil offers a comprehensive discussion on what it takes to make it in the HVAC industry.

Stay Up-to-Date on Trends and Technology

The episode begins by highlighting the importance of being willing to learn and adapt to new technologies. The HVAC industry is constantly evolving, and those who are resistant to change will struggle to keep up. Gil stresses the need for continuous education and training to stay ahead of the curve. He recommends attending industry conferences (like the AHR expo) and networking events as a way to stay up-to-date on the latest trends and technologies.

Customer Service Skills Go a Long Way

In addition to technical skills, having good communication and customer service skills are key. HVAC technicians often work directly with customers, and being able to effectively communicate with them is essential for success. Techs should focus on building strong relationships with customers by being friendly, approachable, and trustworthy.

answering service for the trades

Work Ethic

Another important trait highlighted in the episode is having a strong work ethic. HVAC work can be physically demanding and requires attention to detail. Gil recommend approaching each job with a sense of urgency and taking pride in your work. Customers come back to technicians who are reliable and show up on time for appointments.


HVAC work often involves collaboration with other technicians, as well as contractors and subcontractors. The ability to work effectively with others is essential for success in the industry, even if you’re a one-man or woman shop.

collaborating in HVAC with answering service

Overall, the episode provides valuable insights and advice for those interested in pursuing a career in HVAC. While the industry can be challenging, it also offers many rewards, including job security and opportunities for advancement. Gil encourages listeners to focus on building a strong foundation of technical skills, communication skills, and a strong work ethic to achieve success in the field. Don’t expect to be handed a career right out of school, but with some hard work there is a lot of potential to succeed in this industry.

If you are looking to boost your customer experience so you can focus on the other important facets for making it in this industry, reach out to see how Callzilla can help you. We provide a full service customer experience, including answering service, system documentation (with tools like ServiceTitan), appointment scheduling, customer communication, and more. Contact us and we’ll reach out with more info.


About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.