Callzilla News

We are happy to welcome another strong leader into our Callzilla family! Andrea, our Senior Human Relations Manager, has a Bachelor degree in Psychology and a Postgraduate Diploma in Human Resources Management from the Univeresity of Konrad Lorenz. She also holds a Master’s Degree in Business Management from the University of Canterbury of New Zealand. She comes to us with experience and certifications in many relevant fields, such as Coaching, Talent and Succession Strategies, SGSST (an occupational health and safety management system), and Labor and Social Security laws, among others. […]

Callzilla has been undergoing some fundamental changes in a project that we refer to as “Callzilla 2.1”. As the customer service industry evolves, it’s also necessary for it’s providers to adapt with the times. We’re moving toward more automation, story telling in media, and more meaningful business practices. As part of this growth, Callzilla’s Operations Team, lead by Ramiro Peñaloza, was tasked with creating our Customer Experience Vision Statement. […]

Callzilla views training as a continuous task essential to a program’s success, which requires a solid foundation. We designed a new training platform that’s for more than just preparation. We created a space with the big picture in mind, where employees can receive their new hire training, organize their continuous learning, and also design and implement a career path with Callzilla. […]

These past few years have significantly changed the way we work, with many individuals working from home. Callzilla has a headquarters in Miami, FL, two sites in Bogotá, Colombia, as well as an extensive remote workforce. While there are several benefits to remote work, including increased flexibility, reduced commute time, and improved work-life balance, it can also be challenging to manage the isolation, loneliness, and stress that come with it. Studies have shown that having a pet can help to alleviate some of these issues and promote better mental health. […]

Callzilla is excited to announce the launch of our services in South Africa! With a growing demand for high-quality customer service and the wealth of talent available in the region, we knew it was the perfect place to expand our operations. We are proud to introduce our amazing South African team, who are ready and eager to deliver exceptional customer service to our clients here in North America. […]

Miramar, April 18th 2023 – Callzilla, an award-winning mid-size BPO company, is thrilled to announce the appointment of Milan Batinich as their new Vice President of Business Development. With 20 years of experience in contact center operations and sales management at American Express, West Corp., and other organizations, Milan brings a wealth of expertise to the Callzilla team. […]

Callzilla, a leading customer service provider, has recently expanded its operations to South Africa, bringing new job opportunities and exceptional customer experiences to the region. We sat down with Aphelele Mtshemla, a talented Callzilla agent from the South African team, to discuss her experiences, the local culture, and the impact of Callzilla’s arrival in the area. […]

Congratulations to our very own Client Services Manager, Corey Klein! We are pleased to announce that Corey will be joining the SOCAP Florida Chapter’s Leadership team as a Communications/Secretary Officer. […]

We recently celebrated our 17th anniversary at Callzilla, and what a year it’s been! This year has been all about refocusing on what’s most important: our people. In the customer service industry, people are at the center of everything we do, whether that be our customers, clients, or employees. Let’s take a look back at what we’ve accomplished this year. […]

We are starting a new series where we highlight companies who are doing #CustomerExperience right! Callzilla is not affiliated with these brands, but they caught our attention with the way they treat their customers. Join us in a fun analysis of the full customer experience, and nominate your company for the next business blast by emailing marketing@callzilla.cx! […]