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Miramar, April 18th 2023 – Callzilla, an award-winning mid-size BPO company, is thrilled to announce the appointment of Milan Batinich as their new Vice President of Business Development. With 20 years of experience in contact center operations and sales management at American Express, West Corp., and other organizations, Milan brings a wealth of expertise to the Callzilla team.

Milan is certified in human behaviors and psychology for high performance through The Predictive Index and Stanford University School of Medicine. He is also the founder of The Milan Batinich Group and Milan Motivates, a professional development and motivational speaking company. As a dedicated father, avid cyclist, and coach, Milan’s well-rounded background will serve as an invaluable asset to Callzilla.

Untitled design (57)Neal Topf, Callzilla President, expressed his excitement about the new addition to the team:

“Callzilla is really excited that Milan Batinich is joining our team as Vice President of Business Development. The market that utilizes the services of business process outsourcers has really latched on to Callzilla’s Employee Centric, Customer Centric, and Client Centric focus. Our new service delivery point in South Africa combined with our nearshore operations provides our prospects and clients a unique opportunity to serve, resolve, and satisfy customer problems in ways that lead our industry. To that end, Milan is going to be a very successful team member and ambassador of the Callzilla value proposition. He’s hit the ground running, and I can’t wait to watch and cheerlead for his and our clients’ success.”

In his new role, Milan Batinich will be joining Stephanie Fritz, another accomplished VP of Business Development at Callzilla. Together, they will form a dynamic duo, leveraging their combined experience and industry knowledge to drive the company’s growth and further strengthen Callzilla’s commitment to delivering exceptional value to clients. Their collaborative efforts will play a significant role in expanding Callzilla’s market presence and reinforcing its Employee Centric, Customer Centric, and Client Centric approach.

About Callzilla 
Callzilla is an award-winning mid-size BPO company offering clients the best of both worlds: the agility to react quickly to business needs and the scalability to support business growth. With a strong management team, Callzilla is dedicated to enhancing the customer experience and reducing friction throughout the process.

Callzilla specializes in handling inbound customer communications, managing back-office processes, and conducting outreach for clients. With two contact center sites in Bogotá, Colombia, a team in South Africa, and an at-home workforce, Callzilla supports clients of all sizes. Their focus on strong mid-level management and Senior Leadership engagement throughout client relationships sets them apart, ensuring an enhanced customer experience by reducing friction at every step of the process.

For more information about Callzilla, visit https://www.callzilla.cx/about


About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.