Callzilla News

What makes Callzilla special is the people who work here, so we wanted to pull back the curtains and give you a closer look at our hard working, talented staff. We’re starting a new segment in our monthly newsletter, which will be lead by Alex Cubas. Alex is a Trilingual Agent on the Consumer Advocacy team for one of our brands, but he’s also a talented writer! He will be introducing you to his peers and different members of Callzilla’s staff in his interview segments for our newsletter. First, we need to introduce you to [...]

Amid our growth this spring, one of the things I’ve most enjoyed is an opportunity I had to fill in for my general manager recently. Here’s why. […]

Congratulations to our very own Client Services Manager, Corey Klein! We are pleased to announce that Corey will be joining the SOCAP Florida Chapter’s Leadership team as a Communications/Secretary Officer. […]

Fast Leader Show host gets Neal Topf to talk about how he’s led Callzilla to top ranking among thousands of call center providers (and a whole lot more). […]

HAPPY NEW YEAR! From reflections on visiting with GM’s #custserve team, to encounters with Geico, team member profiles, and responding to a New York Times article, 10 posts stand out as our most-shared. In case you missed any, here’s a quick list. […]

Natalia Diaz has been instrumental in Callzilla’s growth over the last 10 years. She started out in finance, earned more and more responsiblity, and today is in charge of all operations at the agent level. […]

In 2016, Callzilla landed additional brand-name clients, won awards from Customer Magazine and the International Customer Management Institute, added a seasoned Executive Vice President of Sales, and rolled out publications for contact center outsourcing decision makers. […]

Our QA & Training manager has to be strict about performance, but she does it with encouragement. […]

  Last year, we decided that Callzilla needed to better articulate our core beliefs. I felt some fear and loathing toward the task. I hate those motivational posters as much as you do. […]