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News2025-04-08T12:46:42-04:00

The CPG Customer Service Rescue Plan

  You're heading into your busiest sales period of the year. You put months (even years) of work into the big day. The success of your business is riding on this moment! Things start well, but then ***t hits the fan! Your customer service team gets overwhelmed. You assumed your regular-sized CX team could manage the load. Now there aren't enough people to handle all the calls, msgs and emails flooding in. Wait times balloon from seconds to minutes to hours. Social comments pile up unanswered. Email backlogs grow exponentially. Every year, we see numerous [...]

By |April 15, 2025|Tags: |
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