Proprietary call center technology plays a tremendous role in Callzilla’s ability to provide full-service outsourced contact center services to its customers.

This suite of proprietary technology solutions includes the Callzilla Quality System™, Callzilla Talent System™, and the Callzilla Technology System™. Recently, Neal Topf, President of Callzilla had a chance to sit down with Enterprise Services Outlook Magazine to discuss these solutions, along with some of the future offerings the Callzilla team is working on.

 

 

 

About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.