Call Center Technology for Enhanced Customer Experiences
Proprietary call center technology plays a tremendous role in Callzilla’s ability to provide full-service outsourced contact center services to its customers. […]
6 Tips on Effective Call Center Gamification [Checklist]
Gamification can help you measure a variety of metrics in a very public way. […]
Call Center Technology Wish List
If you had a limited budget and could introduce only one new customer service technology into your contact center, what would it be? Here’s how some pros answered. […]
The Rules of the Game
During an August trip to Detroit I had the good fortune to meet people from some very well known brands: General Motors, Fiat-Chrysler, Kellogg’s, Domino’s Pizza, Flagstar Bank and Volkswagen. They all had one thing in common: They were interested in gamification. […]
It’s A-Me, Mario!
Here’s the scoop on an ongoing debate between Jeff Tolster, Nate Brown, and me. […]
How Do We Make (Contact Center) Big Data Sexy?
Contact center Big data was the topic of this week’s #ICMIchat. I had the pleasure of hosing this chat, which got a little heated and showcased a few differing opinions among participants. Our goal was to make this topic interesting and sexy. Video clips below. […]
