Empowered Agents, Happy Customers

While allowing customers the ability to chat with an agent to reach a solution to any problem or question they may have is an important aspect for the customer experience, empowering customers to find the solution on their own is [...]

Nowadays, you will find the majority of a company’s customer service team accessible through the phone as opposed to in person. This shift has given customers the opportunity to receive help and information they need right from the comfort of [...]

What is call center management? Call center management is the process of running the daily operations of a call center in which leadership develops and monitors quality customer interactions for all customers. Supervisors utilize proper call center software to educate [...]

ChatBots are only as effective as you make them, so the unique customization that Callzilla offers our clients is what sets our bots apart. Our frontend designs fit seamlessly into your website and mobile app, and our custom dashboards give [...]

In the last decade, outsourcing has become a huge point of conversation and interest in the global IT and customer service industry. If a company wants to achieve significant cost savings and focus their resources on more profitable work, working [...]

The champion challenger model is a method that allows different approaches to testing solutions in a production environment. Think A/B testing, but in this case, we’re looking for the most efficient outsourcing solution. There are plenty of outsourcers with a [...]