Customer Contact Week: A look at the 2022 Agenda

Customer Contact Week (CCW) is the largest event of its kind, taking place every year in Las Vegas, NV. What started as Call Center Week in 1999, CCW rebranded in 2018 to focus on a more wholistic view of the industry, bringing customer care, CX, and contact center leaders together with their conference and expo combo. “If you have a customer, you belong at Customer Contact Week”. This year’s event will take place June 20-23 at Caesars Forum, a beautiful new venue from Caesars Entertainment. The event organizers describe this years’ experience as an “endless [...]

By Neal Topf|2024-04-15T12:26:11-04:00June 17, 2022|About Callzilla|

CALLZILLA NAMED AS FINALIST IN 2023 STEVIE® AWARDS FOR SALES & CUSTOMER SERVICE

17th annual awards will be presented on March 3 in Las Vegas. MIRAMAR, FLORIDA – January 25, 2023 – Callzilla was named a Finalist today in the Contact Center or Customer service Outsourcing Provider of the year category in the 17th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®. […]

By Neal Topf|2024-04-15T12:19:04-04:00January 27, 2023|About Callzilla|

Callzilla Celebrates the Pets That Keep Us Company Working From Home

These past few years have significantly changed the way we work, with many individuals working from home. Callzilla has a headquarters in Miami, FL, two sites in Bogotá, Colombia, as well as an extensive remote workforce. While there are several benefits to remote work, including increased flexibility, reduced commute time, and improved work-life balance, it can also be challenging to manage the isolation, loneliness, and stress that come with it. Studies have shown that having a pet can help to alleviate some of these issues and promote better mental health. […]

By Neal Topf|2024-04-15T11:55:37-04:00February 23, 2023|About Callzilla|

Breaking News! Callzilla’s Expands Service to South Africa

Callzilla is excited to announce the launch of our services in South Africa! With a growing demand for high-quality customer service and the wealth of talent available in the region, we knew it was the perfect place to expand our operations. We are proud to introduce our amazing South African team, who are ready and eager to deliver exceptional customer service to our clients here in North America. […]

By Neal Topf|2024-04-15T11:50:22-04:00April 3, 2023|About Callzilla|

Callzilla Appoints Milan Batinich as VP of Business Development

Miramar, April 18th 2023 – Callzilla, an award-winning mid-size BPO company, is thrilled to announce the appointment of Milan Batinich as their new Vice President of Business Development. With 20 years of experience in contact center operations and sales management at American Express, West Corp., and other organizations, Milan brings a wealth of expertise to the Callzilla team. […]

By Neal Topf|2024-04-15T11:38:14-04:00April 19, 2023|About Callzilla|

Callzilla’s Impactful Expansion in South Africa: A Chat with Aphelele Mtshemla

Callzilla, a leading customer service provider, has recently expanded its operations to South Africa, bringing new job opportunities and exceptional customer experiences to the region. We sat down with Aphelele Mtshemla, a talented Callzilla agent from the South African team, to discuss her experiences, the local culture, and the impact of Callzilla’s arrival in the area. […]

By Neal Topf|2024-04-15T11:33:03-04:00April 20, 2023|About Callzilla|

Contact Center Agent Culture and Morale: #ICMIchat Recap

This week’s weekly #ICMIchat twitter chat centered on how to build a high performance contact center agent culture and agent morale. It was a well attended chat, and as a nearshore outsourced call center, my interest in the topic lies around, “How do we define a high performance culture?” Or, more simply, “How do we define culture?” […]

By Neal Topf|2024-04-12T16:58:24-04:00June 23, 2020|About Callzilla|

SOCAP Florida’s New Leadership Team Member

Congratulations to our very own Client Services Manager, Corey Klein! We are pleased to announce that Corey will be joining the SOCAP Florida Chapter’s Leadership team as a Communications/Secretary Officer. […]

By Neal Topf|2024-04-12T16:58:24-04:00September 21, 2018|About Callzilla|

Dedicated to Sylvia Caballero: 2017 Contact Center World Awards Win

Manager Sylvia Caballero was instrumental in the teamwork that enabled Callzilla to reach a milestone in May 2017. She passed away April 7, 2017. […]

By Neal Topf|2024-04-12T16:58:24-04:00June 8, 2017|About Callzilla|

Callzilla Celebrates 17 Years

We recently celebrated our 17th anniversary at Callzilla, and what a year it’s been! This year has been all about refocusing on what’s most important: our people. In the customer service industry, people are at the center of everything we do, whether that be our customers, clients, or employees. Let’s take a look back at what we’ve accomplished this year. […]

By Neal Topf|2024-04-12T16:58:23-04:00July 26, 2022|About Callzilla|