News about Callzilla
Dedicated to Sylvia Caballero: 2017 Contact Center World Awards Win
Manager Sylvia Caballero was instrumental in the teamwork that enabled Callzilla to reach a milestone in May 2017. She passed away April 7, 2017. […]
Where We’ll Be: Summer & Fall 2017 Events
Recent and upcoming gatherings where you can find our executives. Attending one of the summer or fall events mentioned here? Please get in touch. […]
Callzilla in “Final 3” for Best Contact Center Outsourcing Provider Award
“Our mantra continues to be ‘quality first,'” says president Neal Topf. […]
Jim Rembach: How Neal Topf Leads In “One of the Most Competitive Industries on the Planet”
Fast Leader Show host gets Neal Topf to talk about how he’s led Callzilla to top ranking among thousands of call center providers (and a whole lot more). […]
Callzilla’s Top 10 Posts in 2016
HAPPY NEW YEAR! From reflections on visiting with GM’s #custserve team, to encounters with Geico, team member profiles, and responding to a New York Times article, 10 posts stand out as our most-shared. In case you missed any, here’s a quick list. […]
Who’s Who: Contact Center Manager Natalia Diaz
Natalia Diaz has been instrumental in Callzilla’s growth over the last 10 years. She started out in finance, earned more and more responsiblity, and today is in charge of all operations at the agent level. […]
Outsourced Contact Center Callzilla Adds Clients, Awards, Talent
In 2016, Callzilla landed additional brand-name clients, won awards from Customer Magazine and the International Customer Management Institute, added a seasoned Executive Vice President of Sales, and rolled out publications for contact center outsourcing decision makers. […]
Who’s Who: Quality Assurance & Training Manager Liliana Ramirez
Our QA & Training manager has to be strict about performance, but she does it with encouragement. […]
Corporate Peyote: Callzilla’s Vision for Quality Assurance in the Call Center
Last year, we decided that Callzilla needed to better articulate our core beliefs. I felt some fear and loathing toward the task. I hate those motivational posters as much as you do. […]
On Cloud 9: Hot Topic at Call Center Industry Events is Employee Engagement Through Gamification
I’m talking about Gamification, one of the most important tools in contact center employee engagement, at two industry events. […]
