News about Callzilla
The front office and back office in the contact center world are a lot like the concept of yin and yang. Described as seemingly opposite or contrary forces, they may be complementary, interconnected, interdependent, and give rise to each other as they relate to one another. […]
Callzilla recently celebrated the memory of Sylvia Caballero, our beloved Client Services Manager who passed away tragically one year ago, on April 16th, 2017. To commemorate Sylvia’s hard work and long term commitment to Callzilla, we created the Sylvia Caballero Service Award to be given annually to an employee that demonstrates adherence to our company mission and vision of support of clients and commitment to experience. […]
Callzilla recently attended, for the first time, the 8th annual National Excellence Awards. These awards are delivered to companies in the customer services industry, from all sectors of the economy. The event recognizes excellence in interactions with customers, and implementation of projects that contribute to the success of the company, provide a better service, and promote company-client relationships. […]
We had the opportunity to host this week’s ICMI chat on Twitter, which worked out perfectly with Customer Service Week. This week’s well-attended session was on Creating High Performance Culture. […]
Stevie winners will be celebrated during virtual awards ceremony on June 30 Miramar, Florida – April 29, 2021 – Callzilla was named the winner of a Silver Stevie® Award in the Customer Service Team of the Year category in The 19th Annual American Business Awards® today. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. […]
Miramar, Florida – March 1, 2022 – Callzilla was presented with a Silver Stevie® Award in the Contact Center or Customer Service Outsourcing Provider of the Year category in the 16th annual Stevie Awards for Sales & Customer Service last night. […]
The Great Place to Work Certification recognizes employers who create an outstanding employee experience. Because employee feedback and independent analysis determine the scores, this Certification helps job seekers distinguish which companies genuinely offer a great company culture. […]
At Callzilla, we like your dreams, talents, passions… and stories! Meet Rodrigo Peñaloza, a Callzilla Quality Assurance Analyst who has a passion for fashion. In this interview, he talks about how Callzilla helped him achieve his dream of starting his own clothing line both financially and emotionally. We are so proud of Rodrigo and can’t wait to watch his success grow! […]
Stevie winners will be presented their awards on June 11 in New York MIRAMAR, FL – April 28, 2022 – Callzilla was named the winner of a Bronze Stevie® Award in the Customer Service Team of the Year category in The 20th Annual American Business Awards® today. […]
