Callzilla recently attended, for the first time, the 8th annual National Excellence Awards. These awards are delivered to companies in the customer services industry, from all sectors of the economy. The event recognizes excellence in interactions with customers, and implementation of projects that contribute to the success of the company, provide a better service, and promote company-client relationships.

This award is important because it underscores the customer care industry’s view of Callzilla as a leading provider of high quality services from near-shore delivery point Bogota, Colombia. Similarly, the award demonstrates to our front line employees and candidates that Callzilla is a place of employment where team members can be proud to be part of an organization that is globally recognized and on the cutting edge of customer care.

Historically, the companies nominated have had direct customer service departments, outsource processes, are contact and call centers, or have in-house customer service departments.

Callzilla is honored to announce that we were nominated and won, the Bronze Award in the category of ‘Best Outsourcing Management.’

Callzilla representatives and team members Natalia Diaz – General Manager, Steven Garavito – Operations Manager, Liliana Ramirez – Training Manager, and Yamile Yermanos – Human Resources Manager, attended the ceremony to receive the award on Callzilla’s behalf.

The National Excellence Awards are organized by the Colombian Association of Contact Centers & BPO’s and the winners are determined by a group of judges composed by international experts from the Customer Experience field.

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About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.