Callzilla, the leading Spanish-language contact center servicing the U.S. Hispanic consumer market, is proud to announce the opening of a new state of the art Spanish contact center site.

Located in Bogotá, Colombia, the new site is fitted with 300 additional workstations in a 24 x 7 x 365 secure operating environment. The new site will further expand on Callzilla’s capability to provide unparalleled Hispanic customer care and customer acquisition programs to their U.S. based clients.

Callzilla President, Neal Topf noted, “We’re thrilled with the opening of this new contact center to meet the demand we are seeing for our services. In addition to adding additional capacity and state-of-the-art contact technology, this new facility will provide a comfortable and productive environment to our employees and operations staff. “

The facility exceeds the technological and operational infrastructure required to fulfill obligations under the PCI Compliance norms and HIPAA regulations. The new site was built to provide premium quality monitoring and training for Callzilla agents. There is ample training and monitoring space, enabling Callzilla to provide customized programs for clients’ unique bilingual or Spanish-only contact center programs.

After an in-house inauguration in December 2013, Callzilla is off to a banner year. The new center has been filling up the workstations with new and current employees, coaches, trainers, and management. The center has been well received by current clients and Callzilla is looking forward to a growing agenda in 2014 of client visits, training missions, quarterly business reviews, and site inspections from prospective clients.

Please contact us about interest in the new site and about Callzilla’s Hispanic-focused contact center and call center services.

About the Author: Neal Topf

Neal Topf, a seasoned contact center expert, is dedicated to transforming customer experiences. With years of industry wisdom, he guides businesses to excellence. His articles provide actionable insights for live answering, tech support, appointment scheduling, and implementing automated services, ensuring unparalleled customer experiences and operational efficiency.