Call Center for the healthcare sector: benefits and implementation

Patient care is fundamental in crafting an experience that guides individuals on the path to health. Explore the benefits of achieving proper care and how to accomplish it. Patient experience is becoming an increasingly central element in managing healthcare services. Traditionally, hospitals have focused on the objective quality of medical treatments, meaning the technical quality of the service. […]

By |May 28, 2024|Tags: |

BPO in Call Centers: How does it work?

By |March 23, 2023|Tags: |

Business Process Outsourcing (BPO) has become a popular strategy for many companies to streamline their operations, reduce costs, and improve efficiency. BPO services refer to the practice of contracting non-core [...]

Benefits of AI in BPO

By |March 9, 2023|Tags: |

AI (Artificial Intelligence) refers to a computer system’s ability to perform tasks that normally require human intelligence, such as learning, reasoning, perception, and decision-making. These tasks include processes such as [...]

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