Why Businesses Need Spanish Call Centers

We can all see the significant rise of the Hispanic purchasing power in the United States. Truly, the Hispanic Americans cover a great percentage of the consumer market. That said, companies nowadays implement more culture-centered marketing strategies to effectively attract, maintain and increase patronage from the said consumers. For instance, Pampers, a big name in the diaper and baby care industry, has recently launched a campaign sporting Pamela Maria Wright, a Latina mother and working professional, to promote their product. Learn more about this story here: […]

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Why Businesses Need Telemarketing Companies

Telemarketing companies provide in-demand services nowadays for businesses in various industries. So what is telemarketing anyway? It is technically defined as a marketing strategy that involves calling prospective customers over the phone in order to convince them into buying specific products and services. And although the primary goal of call center services mainly focus on making a sale, it is also helpful to know that they have other marketing functions. These include but are not limited to appointment setting, technical and customer support, payment collections and market survey among many others. What’s important is that [...]

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What Qualities Should Your Call Center Representative Have?

If you have partnered with or vetted the services of a contact center outsourcing partner for your business, it is important that you know the roles played by call center agents. To put it simply, these agents represent your business. Why? They serve as the point of contact between you and your treasured customers. They’re the ones who attend to client concerns and the very people that become advocates for your goods or services. With that being said, it is important that you work with a contact center that trains and screens their employees efficiently. [...]

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Challenges with Remote Customer Service Agents | Callzilla

As you search for a customer support solution, it is important that you have all the information needed to make the right decision for your customers. This week’s #ICMIchat focused on remote agents in the contact center. Although Callzilla does not have any remote agents in our nearshore contact center, we hear our client’s headaches and have come to know there are a variety of challenges and benefits associated with outsourcing agents in a call center. […]

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