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Nearshore vs Offshore Customer Support: Costs, Time Zones and How to Choose
Nearshore outsourcing means your customer support team works from a nearby country in the same or a similar time zone, such as Colombia or Mexico for US companies. Offshore outsourcing means the team works from a distant country, usually in Asia, such as the Philippines or India. Offshore is usually a little cheaper per hour. Nearshore covers the US business day as a normal daytime shift and makes bilingual English and Spanish support easier. That is the short answer. The longer answer depends on your hours, your languages, how complex your customer conversations are and [...]
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