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Philippines vs Colombia for Outsourced Customer Service
Quick answer: Choose the Philippines if your priority is the lowest cost for English-only support or overnight coverage: about $12 an hour, but US daytime is the night shift in Manila. Choose Colombia if you need support during the US business day, native Spanish or bilingual English and Spanish agents: about $14 an hour, and Bogotá works on US Eastern time in winter and US Central time in summer. Many US companies end up using both. These are market benchmarks, not Callzilla prices: Callzilla quotes every program individually for its hours, volumes, channels and languages. [...]
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