Building a Global BPO Team: Strategies for Success
Business Process Outsourcing has become increasingly popular in recent years as more companies seek to outsource non-core functions to specialized service providers. BPO can offer numerous benefits such as cost saving measures, increased efficiency, and access to specialized expertise. However, building a global BPO team comes with unique challenges. These challenges include communication barriers, cultural differences, and varying time zones. Building a global BPO team can be a challenging task, but with the right strategies and approaches, it can be accomplished successfully, it can be accomplished successfully. […]
Choosing the Right Contact Center Outsourcing Partner
A company puts a lot on the line when it hires a contact center outsourcing partner. It’s not a commodity service, where one vendor is as good as any other. [...]
Call Center Technology Wish List
If you had a limited budget and could introduce only one new customer service technology into your contact center, what would it be? Here’s how some pros answered. […]
50 Customer Experience Experts to Follow in 2017 (#CustServ)
As the new year kicks off, check out ICMI’s new list of Top 50 Thought Leaders for 2017. […]
The Champion Challenger Model & Framework
Reflections on going head to head with a client’s incumbent contact center services provider. […]
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